Viewing entries tagged with 'support organization'
The Triangle of Amplification
SOA, SOX Compliance, Virtualisation, Security, Identity Management, Outsourcing; all trends of the current time. Organizations are struggling to adapt and incorporate. Consultancy bureaus thrive on this (I belong in this category). Now is the time to step back and look on how all of these trends interact and what the demands are on he organization from a holistic point of view.
Away with ITIL
ITIL has become the de facto standard for system management in most large organizations and many small ones. ITIL has revolutionized system management . One of the strongest points of ITIL is the dictionary that comes with it. Now we can all understand each-other when talking about system and service management.
