Away with ITIL

Posted by Roel Gloudemans on 4 February 2008 | 3 Comments

Tags: ITIL, System Management, Support Organization

ITIL has become the de facto standard for system management in most large organizations and many small ones. ITIL has revolutionized system management . One of the strongest points of ITIL is the dictionary that comes with it. Now we can all understand each-other when talking about system and service management.

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